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#Cannot find sent folder in outlook how to#
#Cannot find sent folder in outlook mac os x#
#Cannot find sent folder in outlook Offline#

Choose the "More Settings" button at the bottom of the newly opened window.Select the email account for which you wish to adjust the Sent folder, then choose the "Change" button.Go to the Email Tab if it's not already selected.Select the Tools menu, then choose "Account Settings".

#Cannot find sent folder in outlook Offline#

It should *not* be under the "On My Mac" header, since that's an offline folder.

Under "Sent Mailbox" be sure to select the correct mailbox - the same one used by all other devices.

#Cannot find sent folder in outlook mac os x#

Mac OS X 10.12 Sierra (Directions should be very similar for newer versions of Mac OS X) Follow the directions here to ensure you have selected the "Sent" mailbox on the server as the correct place to store Sent messages.Close the Preferences window and choose to save your changes if prompted."Store sent messages on the server" should be checked.Select the "Mailbox Behaviours" tab on the right.Choose the "Accounts" Tab at the top, then select the account you wish to adjust in the list on the left.Open Mail and choose the "Mail" menu in the upper left.Mac OS X 10.6 - 10.11 (Directions should be very similar for older versions of Mac OS X) Ensure that the folder called "Sent" is checked off under the "On the Server" section.

Under Mailbox Behaviours, tap on "Sent Mailbox".

(NOTE: If it says POP, then you have to delete the account and re-add it as an IMAP account).

Select the account with which you are having trouble syncing the Sent folder.Be sure to select the correct ones of your device and mail app.

#Cannot find sent folder in outlook how to#

How To Use The Inbox Repair Tool (scanpst.If you still need to manually specify which sent folder to use, you can find the mailbox folder configuration using the following directions. If after restarting Outlook the issue persists, the Outlook profile should be repaired by the Scanpst tool. In case this step resolves the issue, you can safely enable Cached mode again.

You should be back at the Email Accounts window.

In the Email tab, select your Exchange account and click on Change.

In Outlook, go to the File > Account Settings, then click on Account Settings again in the drop-down.

You should see a notification window that advises you to restart Outlook in order for the change to take effect: Uncheck Use Cached Exchange Mode checkbox and click Next.

In Outlook, go to the File > Account Settings, then click on Account Settings again in the drop-down list.

To resolve it, follow the steps below.ĭisabling Cached Mode Outlook 2013/2016/2019 If the steps described above do not resolve the issue, it might indicate a synchronization error or a corrupted Outlook profile.

Check the Save copies of messages in Sent Items folder box.

Navigate to File > Exit to close Outlook.

Uncheck the Save copies of messages in Sent Items folder box.

Note: This feature is not supported on Mac systemsįor Exchange mailbox, follow the steps below: Outlook 2010/2013/2016/2019:****May Need EDITS***** Enable Saving Sent Itemsįor POP/IMAP mailbox please refer to the Knowledge Base article Outlook 2013/2016/2019 IMAP: Mail Is Not Populating. Occasionally sent items will stop appearing in the Sent Items folder.